by Michael Shebek, Automatic Pool Covers Inc., Westfield, Indiana Most business owners in the pool and spa industry know, formally or informally, what their business goals are for every season. However, it is challenging to make sure every employee at their company can state those goals at a moments notice.
Using customer surveys to gauge satisfaction By Seraine Page How many times have you groaned after receiving a customer survey? Chances are good you probably did. It’s likely even less appealing to send one on your pool company’s behalf. Don’t let it be, says Travis Leonard, CEO of A&G Concrete
A small time investment can reduce accidents, insurance costs Meeting on a regular basis, monthly or quarterly, a safety committee should stay up to date on what regulations might help create a safer workplace; discuss any injuries or incidents in the company; and recommend policies to help prevent further safety
Figuring out flood insurance By Jim Raposa 2017 was an extraordinarily active year for hurricanes and flooding in America. Texas-based risk insurance specialist Jeannette Blanton-Monnat of Blanton Insurance focuses on coverage for the construction trade. “Everybody lives and works in a flood plain,” Blanton-Monnat says. “The difference is how likely
Business growth happens with a dedicated and successful sales team By Michelle L. Cramer Because the sale is the fundamental building block for business success, sales teams are critical to the company, says Mario Rossetti, owner of business consulting firm Rossetti Enterprises. “As the old saying goes, ‘Ain’t nothing happening