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While pool service technicians have countless tools of the trade, including suction hoses, test kits, brush attachments and more, it could be argued that one of their most important tools is the service cart for lugging all those other tools around
As a certified pool operator (CPO) instructor and consultant, I’ve spoken to countless pool operators over the years who lack an understanding of cleaning and disinfecting swimming pools. These knowledge gaps may be putting your facilities and customers at risk.
As we move toward something resembling normality, we are honored to share a few of the many stories of people in the pool industry who are still rebuilding the lives they almost lost, or coping with the absence of loved ones that they did lose. 
When a customer is conceptualizing the pool of their dreams, industry experts will invariably throw in a suggestion or a reminder to include an element that — somewhat ironically — may literally shroud their masterpiece from view.
Business owners who want to reach their customers on a more personal level have relied on drip marketing campaigns for many years now, but despite being a widely utilized practice, many newer business owners still don’t know what such a campaign entails, while others may not understand how to find the balance between direct marketing and direct badgering.
Residential pools and commercial pools are completely different beasts. Residential service techs might visit 20 to 30 pools in a single day and only see a particular pool on their route once, maybe twice per week. For commercial pool techs, many jurisdictions require chemical and safety checks every day, if not multiple times per day. Both jobs require a strong attention to detail; techs must pick up on changes to pool operations very quickly during each short visit. 

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