I can hear it now. “C’mon, man,” you say. “What’s this all about? Talking yourself out of a sale? Really?”...
What do you want from your life? Such a loaded question and not easy to answer. Most have a general...
The most important time in your business is the time you take away from your business. Call it what you...
Every company has some version of MSP — marketing, sales and production — and it is an extremely valuable tool....
Not following the payment structure I described in part three of this series can cause you big problems. Customers who...
Most company owners spend more time planning their vacation than they do planning for the growth of their company. Let’s...
A well-run service department should be making money, producing a 15 to 20 percent net profit. In fact, your service...
You’re driving your family on a road trip, back before GPS or Google Maps. It seems like you should have...
As an organization grows, processes and standard procedures evolve. The new person needs training, so someone jots down the steps...
We are all familiar with the definition of insanity: doing the same thing over and over again while expecting different...
It’s an old topic but it needs to be revisited — again. Has your service department adopted flat-rate pricing yet?...
Let’s face it: Nobody is going to buy a $10,000 hot tub, a $20,000 swim spa or a $50,000 in-ground...