A well-run service department should be making money, producing a 15 to 20 percent net profit. In fact, your service...
For the past 29-plus years of working within the trades, I have noticed some pretty profound changes within companies in...
As an organization grows, processes and standard procedures evolve. The new person needs training, so someone jots down the steps...
What do you want from your life? Such a loaded question and not easy to answer. Most have a general...
I was the general manager of a trades company for many years. Salespeople would come by the office on a...
Genesis is offering a comprehensive three-day program covering concrete pool construction in Birmingham, Alabama, on March 20-22, 2023. This course...
You’re driving your family on a road trip, back before GPS or Google Maps. It seems like you should have...
Most company owners spend more time planning their vacation than they do planning for the growth of their company. Let’s...
If you had been married 25 years and were having relationship problems, would you schedule an appointment with a 21-year-old...
It happened again. A few months ago you had your annual meeting with your CPA and he or she told...
Let’s face it: Nobody is going to buy a $10,000 hot tub, a $20,000 swim spa or a $50,000 in-ground...
Many years ago, a good friend in the industry told me something I will never forget: “Never abandon what got...