Pool Service Is Evolving. Fluidra Built the Platform for It.
The pool service industry has been caught in a digital tug-of-war for years. On one side, professionals manage the physical reality of the equipment pad—pumps, filters, and chemistry. On the other hand, they juggle a fragmented mess of business tools: spreadsheets for routing, separate apps for water testing, and the constant headache of billing.
Tech companies have tried to bridge this gap. But without native integration with the equipment on the pad, there will always be something missing. An app might help you record what happened during a service visit, but it doesn’t help you prevent the problems that make those visits difficult in the first place.
That’s where trackr iO™ comes in.
trackr iO is Fluidra’s answer for the gap between the service appointment and business operations. It’s a shift away from software as a tool toward a fully integrated ecosystem in which the equipment, the service operation, and the customer experience are all managed in the same central interface. “This isn’t about launching another piece of software,” says VP of Global Digital Marketing & Customer Experience, Orlando Gadea. “It’s about fundamentally changing how the pool industry operates and how service professionals run their businesses day to day.”
One Platform for the Whole Business
For most pool pros, the main friction point isn’t a lack of tools—it’s too many of them. Managing customer data in one place while handling billing in another and routing in a third creates data silos that lead to mistakes and wasted time.
trackr iO was built to be the “central nervous system” of a pool business. It integrates the critical features pros actually need into a single place. Through one tool, you can manage water testing hardware compatibility, accounting software, route optimization, digital quote signatures, and more.
“The vision is simple: one place where a pool professional can run their entire business—from managing pools to handling service, communication, and everything in between,” says Gadea. “Professionals don’t need more tools to manage their business. What they really need is one place that brings everything together and simplifies how they work at scale.”
By housing customer history, pool specs, water chemistry logs, and billing in a single mobile-friendly interface, trackr iO allows owners to spend less time behind a desk and more time growing their routes.
Simple Pricing
Beyond functionality, Fluidra is doing away with the unpredictability of modern Software-as-a-Service (SaaS) pricing. While many competitors in pool tech utilize per pool pricing or tack on hidden costs that make overhead difficult to predict as a business scales, trackr iO uses a transparent pricing model: $65 per technician, per month.
There are no per-pool or surprise charges. For Fluidra loyalty members, those costs could even be further discounted.
Moreover, trackr iO carries the weight and stability of the Fluidra brand. In an era where small software startups can vanish or be acquired in a heartbeat, pool pros never know when a valued software partner might suddenly undergo major changes. Fluidra is an established leader in the space, ensuring that trackr iO will have the longevity and resources to evolve alongside the equipment it manages.
Connected to the Future
trackr iO does a lot today. But its most compelling aspect is what it’s designed to do tomorrow. Because Fluidra is the company behind some of the industry’s most trusted brands like Jandy®and Polaris®, it’s uniquely capable of creating a closed-loop system that third-party software companies simply can’t replicate.
Soon, trackr iO™ will be the first and only software to connect directly to products from Fluidra’s brands. That means you can identify issues sooner, act faster, and deliver a higher level of service. If a pump is out, you’ll know via alert and can have the issue solved before the customer even has a chance to schedule a service appointment. You can reach out, quote the repair, and potentially have the part on the truck before the customer texts you on a Friday night complaining of their spa not heating up.
“Today, you find out there’s a problem when the water turns green,” says Gadea. “Tomorrow, you’ll know the moment something breaks—and you can fix it before the customer even notices.”
An Evolution In Pool Service
trackr iO is the foundation on which to build a smarter pool industry. Fluidra isn’t striving to compete with Silicon Valley developers. It’s aiming to empower the person on the pool deck. As Gadea puts it: “We don’t want to be another software company. That’s not the ambition. The goal is to build something much more central to how professionals actually operate. This isn’t just software—it’s the beginning of a fully connected pool industry.”
For pool pros tired of chasing data and reacting to emergencies, trackr iO provides a solution for the boots on the ground to keep up with the technology on the equipment pad.
Learn more about trackr iO and and sign up for a free month today.
Fluidra
Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential and commercial pool markets, globally. The company operates in over 45 countries and owns a portfolio of some of the industry’s most recognized and trusted brands, including Jandy®, Polaris®, S.R.Smith®, and Cover-Pools®.