Permits Hanging You Up?
Permits can either keep a project moving — or bring it to a standstill.
When (and How) to ‘Fire’ a Customer
Finding a new customer is 5%-225% more expensive than keeping an existing one, according to marketing experts. For pool service providers, especially those operating on slim margins, that’s a strong incentive to keep current clients around.
When Things Go Wrong
Chemical exposure, vehicle accidents, wildlife and dangerous weather are just some of the hazards field techs may face on the job.
Sign on the Dotted Line
Getting clients takes effort. Keeping them takes strategy. That’s why retention and encouraging clients to commit for the long term are such critical parts of running a sustainable pool business.
Lost in Translation
Even with translation tools at our fingertips, nuances can still get lost on the jobsite. So how do companies bridge the gap between different languages and cultures? Across the industry, leaders say the answer lies in clarity, consistency and a willingness to meet people where they are.
Writing Your Company Playbook
Whether your company handles service, retail or construction, a standard operating procedure is foundational, but only if it’s implemented well.
A Method to Your Meetings
While they are meant to share information, encourage collaboration and build morale, few meetings prompt excitement.
To combat the feelings of dread or discomfort that typically accompany these events, it’s time to dissect your template and inject some productivity into these sessions.
They’ve Got You Covered
As pool covers have evolved to accentuate a pool’s style, conserve energy and keep swimmers safe, they have also become more sophisticated, and some might say, more complicated to install.
Hiring for Growth
Let’s be honest: Not everyone is a perfect fit for the pool industry. It can be a physically demanding job that requires technicians to balance customer service with adhering to best safety practices.
Time is Money
When building and running a small pool service business, it can be easy to get overwhelmed by the many tasks. From invoicing and handling customer communications to keeping the correct chemicals in stock, having a good grasp on time management is critical to success.
It’s Never Too Early
When the calendar flips to a new year and warmer weather inches closer, homeowners anticipate the upcoming fun they’ll have in their now-dormant swimming pools.
At the same time, pool service companies are already taking steps to meet the demand for reopenings. How they deal with this time and staffing crunch depends on the services they provide, the size of their staff and their system management tools. It’s a critical service for customers that begins long before the first signs of spring.
A Fresh Perspective
In the evolving landscape of the modern workplace, understanding Gen Z — those born roughly between the late 1990s and early 2010s — has become crucial.