Julie Unger

Joined August 23, 2022

Articles 28

Selling the Next Step

Marketing is incredibly important in the pool industry, and for service companies adding pool construction or other high-ticket offerings, the challenge isnโ€™t just doing the work โ€” itโ€™s making sure customers understand the new service.

Winning Over Commercial Clientsย ย 

Not all heroes wear capes; some come armed with chlorine and a toolbox. When a commercial pool needs saving after it unexpectedly fails inspection or equipment breaks hours before opening, the difference between a quick fix and a shutdown can depend on the service company maintaining it.

Clean Away the Green

When pool water chemistry and circulation break down, itโ€™s not as simple as adding a few gallons of chlorine. Taking a pool from green to clean can require multiple visits and the right combination of chemicals, filtration and time.

The Art of the Ask

It seems like youโ€™re asked to provide a review nearly everywhere you visit. Leave the doctorโ€™s office? You have a text before youโ€™re even out the door, and then you get several more reminders. Order something online? Email follow-ups. Take an online class? At least a few nudges, with the promise that theyโ€™re anonymous.

Sign on the Dotted Line

Getting clients takes effort. Keeping them takes strategy. Thatโ€™s why retention and encouraging clients to commit for the long term are such critical parts of running a sustainable pool business.ย 

The Subcontractorโ€™s Playbook

Subcontractors and general contractors rely on each other to get work done โ€” subcontractors help with specialized knowledge or extra support on a job, and contractors secure the projects and create work opportunities.

Lost in Translation

Even with translation tools at our fingertips, nuances can still get lost on the jobsite. So how do companies bridge the gap between different languages and cultures? Across the industry, leaders say the answer lies in clarity, consistency and a willingness to meet people where they are.

Big Benefitsย 

When it comes to salt chlorination, bigger is better โ€” at least when comparing multiple smaller units to one larger, more efficient system. Thatโ€™s where the new Jandy TruClear XL Salt Chlorinator comes in.

Constructive Coaching

Just hearing โ€œperformance reviewโ€ can send a shudder down an employeeโ€™s spine. Many worry about unattainable expectations or wonder if their job is on the line. Employers, on the other hand, often picture piles of paperwork, endless meetings and lost productivity.