Training – PoolProMag.com

Tossing the Training Manual

Posted on April 8, 2019 by PoolPro

Take a fresh approach to teaching your employeesBy Kim Patterson In some companies, training programs haven’t been revamped in years, or possibly ever. Stephanie Hammerwold, a human resources expert known as The HR Hammer in Irvine, California, works with employers to make workspaces a more enjoyable place to be. Her

Posted in Current Issue, Departments, Training 21st century pools and spas, Bob Phipps, Conversion-omics, human resources, Lynne Jensen-Nelson, retaining staff, Stephanie Hammerwold, The HR Hammer, The Retail Doctor, training employees

What Did You Learn Last Year?

Posted on October 30, 2018 by PoolPro

Take stock of successes and failures to prep for 2019 By Tom Grandy Most of us have heard the saying, “Do you have 30 years’ experience, or one year of experience repeated 30 times?” The other one we have all heard is the definition of insanity: “Doing the same thing

Posted in Departments, Training 2019 business preparations, closing rate, debt status, turnover rate

How Long Can Your Company Survive Without Income?

Posted on August 7, 2018 by PoolPro

As some of you start preparing for the season to wind down, make sure you’re ready for cash flow to slow too By Tom Grandy If you have listened to Dave Ramsey, you know his initial step toward personal financial freedom is the creation of an emergency fund. The long-term

Posted in Current Issue, Departments, Training business survival, dave ramsey, generate income, off season, Tom Grandy

Is Your Company Customer Friendly?

Posted on May 2, 2018 by PoolPro

Eight ways to put the customer first By Tom Grandy For the past 29-plus years of working within the trades, I have noticed some pretty profound changes within companies in an effort to become more customer friendly. You will notice one item that is glaringly absent from the list. I

Posted in Departments, Training customer friendly, customer service, Tom Grandy

The Numbers Game

Posted on March 5, 2018 by PoolPro

Use your numbers to determine hourly rates By Tom Grandy Remember Vince Lombardi, former head coach of the Green Bay Packers, for whom the Super Bowl trophy is named? He won many championships over the years, but he started every training camp the same way: teaching foundational principles. It didn’t

Posted in Departments, Training hourly rates, labor, numbers, Tom Grandy