I was the general manager of a trades company for many years. Salespeople would come by the office on a...
Let’s face it: Nobody is going to buy a $10,000 hot tub, a $20,000 swim spa or a $50,000 in-ground...
It’s an old topic but it needs to be revisited — again. Has your service department adopted flat-rate pricing yet?...
We are all familiar with the definition of insanity: doing the same thing over and over again while expecting different...
As an organization grows, processes and standard procedures evolve. The new person needs training, so someone jots down the steps...
You’re driving your family on a road trip, back before GPS or Google Maps. It seems like you should have...
A well-run service department should be making money, producing a 15 to 20 percent net profit. In fact, your service...
Most company owners spend more time planning their vacation than they do planning for the growth of their company. Let’s...
Not following the payment structure I described in part three of this series can cause you big problems. Customers who...
Every company has some version of MSP — marketing, sales and production — and it is an extremely valuable tool....
The most important time in your business is the time you take away from your business. Call it what you...
What do you want from your life? Such a loaded question and not easy to answer. Most have a general...