It’s an old topic but it needs to be revisited — again. Has your service department adopted flat-rate pricing yet?... Read More
We are all familiar with the definition of insanity: doing the same thing over and over again while expecting different... Read More
As an organization grows, processes and standard procedures evolve. The new person needs training, so someone jots down the steps... Read More
You’re driving your family on a road trip, back before GPS or Google Maps. It seems like you should have... Read More
A well-run service department should produce a 15 to 20 percent net profit. In fact, your service department should be... Read More
Most company owners spend more time planning their vacation than they do planning for the growth of their company. Let’s... Read More
Not following the payment structure I described in part three of this series can cause you big problems. Customers who... Read More
Every company has some version of MSP — marketing, sales and production — and it is an extremely valuable tool.... Read More
The most important time in your business is the time you take away from your business. Call it what you... Read More
What do you want from your life? Such a loaded question and not easy to answer. Most have a general... Read More
I can hear it now. “C’mon, man,” you say. “What’s this all about? Talking yourself out of a sale? Really?”... Read More
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