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September 20, 2020
Servicing Automatic Pool Covers
Don’t Let Soil Spoil Your Pool Project
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Is Your Service Department on Flat-Rate Pricing Yet?
It’s an old topic but it needs to be revisited — again. Has your service department adopted flat-rate pricing yet?...
New Year Review Checklist
We are all familiar with the definition of insanity: doing the same thing over and over again while expecting different...
As an organization grows, processes and standard procedures evolve. The new person needs training, so someone jots down the steps...
Don’t Let Pride Destroy Your Business
You’re driving your family on a road trip, back before GPS or Google Maps. It seems like you should have...
Still Not Making Money?
A well-run service department should produce a 15 to 20 percent net profit. In fact, your service department should be...
Do You Know Where Your Business Is Going?
Most company owners spend more time planning their vacation than they do planning for the growth of their company. Let’s...
Thinking Differently, Part 4
Not following the payment structure I described in part three of this series can cause you big problems. Customers who...
Thinking Differently, Part 3
Every company has some version of MSP — marketing, sales and production — and it is an extremely valuable tool....
Thinking Differently, Part 2
The most important time in your business is the time you take away from your business. Call it what you...
Thinking Differently, Part 1
What do you want from your life? Such a loaded question and not easy to answer. Most have a general...
Avoid Talking Yourself Out of a Sale
I can hear it now. “C’mon, man,” you say. “What’s this all about? Talking yourself out of a sale? Really?”...
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