From Mistake to Maintenance Plan
Chemical guesswork, improperly wired pumps or neglected filters — whether pool pros are one-polers or own a fleet, they’ve seen the results of homeowner DIY mistakes and fielded the frantic calls that follow.
Writing Your Company Playbook
Whether your company handles service, retail or construction, a standard operating procedure is foundational, but only if it’s implemented well.
Turning the Offseason into Opportunity
Pool service companies experience smoking hot peaks and quiet valleys throughout the year. Smart operators turn the quieter months into productive ones, offering pool equipment inspections and proactive maintenance services that keep income flowing, customers engaged and technicians on the payroll.
Above-ground, Beyond Expectations
For swimming pool companies trying to maintain sales momentum and revenue, one opportunity is worth a second look: above-ground pools. While many builders have historically dismissed the category, fearing it would cannibalize higher-ticket custom builds or clash with their brand’s luxury image, today’s above-ground options are changing minds.
Trust is the Real Service
Trust is the foundation of any strong professional relationship — built on the expectation that work will be done consistently and clearly.
Keeping Bugs at Bay
Mosquitos, wasps or horseflies — no matter where you live in the U.S., there’s usually some kind of pest to deal with when you’re trying to relax by the pool.
Un Acto de Equilibrio
Las personas profesionales del servicio de piscinas están en la primera línea de la industria. Son los técnicos que tienen contacto directo con los clientes y que enfrentan los desafíos de crear y mantener piscinas cristalinas, libres de algas … y todo esto a un buen precio.
A Balancing Act
Pool service pros are on the front line of the industry. They’re the customer-facing techs who deal with the challenges of creating and maintaining crystal clear, algae-free swimming pools — and at a good price.
Llaves, Códigos y Seguridad
Mientras las personas técnicas tienen las herramientas y la capacitación para limpiar y realizar pruebas, aún hay un elemento esencial para un servicio sin contratiempos: el acceso fácil, o al menos razonable, a la piscina de la propiedad, ya sea que el cliente esté en casa o no.
Testing the Waters
From a retail perspective — even for companies that build and sell big-ticket pools and spas — water testing is more than determining pH and chlorine levels. It is a valuable customer service and a promotional strategy.
It’s Never Too Early
When the calendar flips to a new year and warmer weather inches closer, homeowners anticipate the upcoming fun they’ll have in their now-dormant swimming pools.
At the same time, pool service companies are already taking steps to meet the demand for reopenings. How they deal with this time and staffing crunch depends on the services they provide, the size of their staff and their system management tools. It’s a critical service for customers that begins long before the first signs of spring.
From Family Business to Industry Icon
ike many experts in the pool industry, Corinne “Corie” Kraft developed her business acumen and adventuresome spirit at an early age. And the recently retired president of Valley Pool & Spa, in Greater Pittsburgh, Pennsylvania, has generously shared her expertise and experience with others over the past three decades.