HASA, Inc., a leading provider of premium liquid sodium hypochlorite solutions for recreational, municipal and industrial water sanitization, announced several promotions intended to support the brand’s growth.
Her grandmother broke the mold as a real-life “Rosie the Riveter,” repairing airplanes during World War II. Following in her footsteps, Michelle Watson is blazing a trail for women in the male-dominated pool industry. As the owner of Shell’s Pool & Spa Service, Watson specializes in pool and spa maintenance as well as repairs for…
When someone invents an innovative product, there’s a likely path that is followed. Usually after selling people on the idea, then scaling operations to fulfill orders, there’s a point where the entrepreneur can’t make all the sales themselves. They need help. Some companies will hire a salesperson or two, train them and send them out…
Javier Payan was just 21 years old when he started Payan Pool Service in 1987.
When a customer dreams up the perfect backyard oasis, supply shortages, delays and communication breakdowns usually aren’t part of the fantasy. But with the state of the pool building industry over the past year and a half, that can often be the reality. When lines of communication are broken with customers, they lose confidence in…
Preconceived notions are a tricky thing, especially in the business world. And regardless of whether we recognize it, we all tend to assume things from time to time. Gender bias is the tendency to unconsciously attribute certain behaviors to one gender. In the pool industry, it can tend to show up on the sales floor,…
How many times have you groaned after receiving a customer survey? Chances are good you probably did. It’s likely even less appealing to send one on your pool company’s behalf. Don’t let it be, says Travis Leonard, CEO of A&G Concrete Pools, Inc., in Fort Pierce, Florida. While slightly time consuming, it’s a game changer…
For the past 29-plus years of working within the trades, I have noticed some pretty profound changes within companies in an effort to become more customer friendly. You will notice one item that is glaringly absent from the list. I have not listed the need, or desire, for top-quality work. The reason is simple: Today’s…
Do-it-yourself websites and television shows give homeowners the misconception that every project is compatible to their skill sets, including maintaining a swimming pool. Increasingly, homeowners are attempting to clean, chemically treat and even install new equipment on their pool without the aid of a professional. While some individuals can handle this, many soon find it…