Easton Select Group Launches AI-powered Knowledge Platform
Easton Select Group has introduced AskEaston.ai, a proprietary artificial intelligence platform designed to give pool service technicians instant access to the company’s technical knowledge and operating resources.
The platform was developed to help technicians troubleshoot issues more quickly, improve service consistency and preserve institutional knowledge as the organization continues to grow through acquisitions.
AskEaston.ai draws exclusively from Easton Select Group’s internal knowledge base, including technical documentation, operating procedures, training videos and company-approved best practices. The company says technicians can retrieve cited answers in less than 10 seconds rather than relying on printed manuals or individual experience in the field.
“The companies that join Easton Select Group have spent years earning their reputations by developing outstanding people and deep technical expertise,” says David Hobaica, CEO of Easton Select Group. “Our responsibility is to preserve that knowledge, strengthen it and make it available across the organization without losing what makes each company special. AskEaston.ai helps us do exactly that. Every technician can now draw on the experience of the entire organization, giving customers faster answers, more consistent service and an even better experience.”
Easton Select Group says the platform is part of its ongoing investment in technology, training and operational excellence. As the company adds operating companies, their expertise and best practices will be incorporated into the knowledge base to support technicians across the organization.
Easton Select Group operates a network of pool service, construction and plunge pool brands throughout the United States.
For more information, visit eastonselect.com.
