operations

What is the goal?

Posted on May 16, 2018 by PoolPro

by Michael Shebek, Automatic Pool Covers Inc., Westfield, Indiana Most business owners in the pool and spa industry know, formally or informally, what their business goals are for every season. However, it is challenging to make sure every employee at their company can state those goals at a moments notice.

Posted in Departments, Web Exclusive efficiency, goals, motivation, operations, sales

Documenting Processes/Outcomes

Posted on January 19, 2017 by PoolPro

The long-term affects of short-term goal tracking By David B. Riley, MBA As an organization grows, processes and standard procedures evolve. The new person needs training, so someone jots down the steps in a couple of key procedures. Perhaps a prospective customer wants to know how you’ll service their account,

Posted in Departments, Training Dave Riley, documenting, goals, operations, processes