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The Clear Red Line

Posted on May 2, 2018 by PoolPro

What to do when your customer refuses to fix something critical by Andrew Lisa If a pool technician can’t persuade a reluctant customer to replace a feeble pump or a weathered liner, no big deal. Their pool, their choice — onto the next job. But sometimes, a tech is obligated

Posted in Departments, Service firing customers, lawsuits, safety, waivers

Tools of the Trade

Posted on March 5, 2018 by PoolPro

What these professionals can’t live without By Andrew Lisa They say a good carpenter never blames his tools — but great pool techs certainly depend on them. From repurposing standard equipment for new and imaginative purposes to using their tools to build their businesses and bolster their reputations, the best

Posted in Departments, Service service tools, service truck, service vehicle

pHin: A Review

Posted on January 1, 2018 by PoolPro

We tested the technology and found it works as advertised By PoolPro Staff We’d discussed writing a story on ConnectedYard’s pHin product for awhile, so when they got in touch and offered to let us test it*, we thought it was the perfect opportunity to see if it lived up

Posted in Departments, Service ConnectedYard, pHin, product review

Let the Contract Talk

Posted on October 30, 2017 by PoolPro

Stabilize your cash flow and customer relationships with service agreements By Jim Raposa If you’re running your pool service company without a service agreement between you and your customers, you’re flirting with danger and loss of revenue and growth. “Service agreements are the foundation stone for profitable growth,” says Tom

Posted in Departments, Service service agreements, Tom Grandy

Servicing Automatic Pool Covers

Posted on September 12, 2017 by PoolPro

A thorough onsite investigation will make service calls more effective and efficient By Michael Shebek In general, automatic pool covers are quite reliable. However, as with any piece of equipment, the system requires maintenance at some point. Some of these maintenance issues are foreseeable — small wear and tear or

Posted in Departments, Service, Web Exclusive cover repair, service, swimming pool covers