Power Women at Work: Leadership That Can’t Be Fast-tracked
Credibility in the pool service industry is earned, not automatic. The women featured in this issue exemplify that truth.
Each year, our Power Women feature is one of the projects I value most because it’s a chance to recognize women who are building real careers in the pool industry. I never finish reading these interviews without picking up something useful and being reminded how much stronger the industry is when leadership is built on experience.
What distinguishes these women isn’t how they entered the industry, but how they operate within it. They show leadership in preparation, judgment and consistency, especially when things don’t go according to plan. That kind of credibility can’t be fast-tracked.
As the pool season approaches, many service businesses are thinking about growth — adding accounts, for sure, but also sustaining momentum once the phones start ringing. The stories in this issue focus on practical ways service pros can position themselves for a strong season by tightening operations, sharpening communication and reinforcing professionalism at every customer touchpoint.
We look at how something as simple — and sometimes uncomfortable — as asking for customer reviews can play a meaningful role in visibility and demand when done thoughtfully and at the right moment. We also examine retention from the service side, where first impressions and follow-through often determine whether a one-time call turns into a long-term account.
Pool service demands calm decision-making, clear communication and systems that hold up under that intense summer pressure. Our service coverage and equipment reporting focus on the moments that matter most, from managing power failures in the field to choosing tools built for real-world conditions.
This is the work that moves the industry forward. We’re proud to share it.
Best,
Megan Kendrick, publisher, CPO
