Mission Pool & Spa
Mission Viejo, California
Three years ago, Julie Johnson applied at a Leslie’s Pool Store simply because she was on the hunt for a job and there was one near her house. “I had a retail background and thought I would just be ringing up pool toys,” Johnson says. “Little did I know I had found my calling.”
As a newly single mother, Johnson thrived as an employee there. She was later hired as the assistant store manager and helped that location become the second highest-grossing store in the district. Earlier this year, Mission Pool & Spa recruited Johnson; she now manages its retail store, the shop, the service department and 300 pool accounts with multiple techs.
Johnson is CPO certified, and her colleagues call her The Water Doctor for her ability to solve pool issues quickly and accurately. She once determined that a neighbor had put a lot of copper algaecide in a client’s pool without permission in an effort to help. Another time, she determined a foaming spa was due to the client’s child giving his toys a ‘bath’ with dish soap.
“I can always figure out exactly how many tablets someone is floating, how much acid they put in, if their pool guy has hidden tablets in the skimmer, if they put sodium bicarb in within 24 hours of each other,” Johnson says. “Whatever the problem is, I provide the solution and am almost always right.”
This fall she is taking the Advanced Service Technician certification class and wants some hands-on field experience. “I’d eventually like to get my contractor’s license,” she says. “I feel it will help me better in the store as well as allow me to get out and about.”